• IT Request

  • Date*
     - -
  • Location*
  • Type*
  • Subtype*
  • Impact*

  • Please Note: If your IT issue is preventing you from working or causing significant delays, after completing and submitting the IT Help Request Form, you may contact Team ITS directly at (217) 460-0155 for expedited assistance.

    Submission of this form is required for all requests to ensure proper internal documentation, accurate tracking, and to help identify larger or recurring issues.

    • Issues (Urgent): Include images of the exact error message(s) or what’s on your screen at the time of the issue. The more specific, the faster we can diagnose and resolve it.
    • Requests (Non-Urgent): If your request has already been approved by Beth and/or management, attach images that clearly show what needs to be installed, accessed, or configured (examples, links, or system prompts), if available. 
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  • Need By Date:*
     - -
  • Time Availability Window (you may select multiple availability options)

  • Before scheduling an IT Appointment, please consider whether a meeting is necessary.

    Please only schedule an IT appointment if your issue requires a planned meeting, hands-on assistance, training, equipment setup, or coordination with multiple parties.

    Most IT requests are resolved by Team ITS, our IT support provider, without the need for a calendar appointment. Please reserve appointment times for issues that require in-person assistance, training, project discussions, equipment deployments, or requests specifically directed by IT staff. 

    Unnecessarily scheduling an appointment, blocks personal calendar availability as well as has the potential to create scheduling conflicts, especially if I be sent out to troubleshoot issues on a jobsite.

    Instead, use the above Time Availability Window to select time frames that Team ITS can remote in without interrupting your workflow.

  • Schedule IT Appointment

     

  • NOTICE: Appointment Scheduling Policy

    Before scheduling an appointment, please review the following:

    • Operations Coordination Required
      • Field employees must coordinate with Operations and/or their direct supervisor before scheduling an appointment to ensure it occurs during regular working hours and does not result in overtime.
      • Unapproved overtime related to scheduling appointments after the end of your regular scheduled working hours will not be permitted without explicit approval from Beth Arndt.
    • Appointment Cut-Off Time
      • No appointments will be schedules after 4:00PM, unless you have received explicit approval from Beth Arndt (via email or text).
    • Late Arrivals
      • If you arrive more than 5 minutes late, you will need to reschedule your appointment.
    • Cancellations & Delays
      • If you anticipate being late or cannot attend your appointment (for any reason), please notify me as soon as possible as a courtesy.
    • No-Show Policy
      • Repeated missed appointments without prior notice may result in limited scheduling availability in the future.
    • Confirmation Required
      • All appointments must be confirmed in advance to ensure your time slot is reserved.

    Thank you for your cooperation and understanding.

  • Appointment Type*
  • Remote / Teams Video Appointment*
  • In Person Appointment*

  • Acknowledgement of Appointment Scheduling Policy

    Type your intials in each field to acknowledge.

  • IT TICKET ACKNOWLEDGEMENT

    By submitting this IT Ticket, I understand that:

    1. All tickets will be reviewed and prioritized based on their direct impact on work or operations.
    2. Standard scheduling and response times are typically within 24–48 hours.
    3. Urgent issues affecting critical work may receive expedited attention with Beth Arndt's approval, while routine requests will be addressed in order of priority.

    I acknowledge that submitting a ticket does not guarantee immediate resolution and that timely follow-up may be required to clarify details.

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